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What You Agree To When You Use 98db

These terms set out the rules that apply to your account, your deposits, and your activity on 98db. Access and use depend on your local law and eligible regions, so read this before you open an account.

Account holders onlybKash, Nagad, Rocket deposits coveredEligibility by local lawSubject to change with notice
98db What You Agree To When You Use 98db
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security matters to us, and these terms directly cover how we handle your data and keep your wallet activity safe. We use encrypted connections for all account sessions, and your payment details — whether through bKash, Nagad, or Rocket — are never stored on our servers after a transaction completes. Retention periods for account data follow applicable data protection rules; we do not keep personal data longer than necessary. If you want to request a copy of your data, close your account, or raise a data concern, contact us through the support email linked to your registered account.

Data Retention

We hold your account data only as long as required by applicable rules. Once an account is closed and the retention period ends, personal data is removed from our systems.

Encrypted Sessions

Every account session runs over an encrypted connection. Your login, wallet activity, and transaction history are protected in transit at all times.

Payment Data

bKash, Nagad, and Rocket transaction details pass through the respective payment rails. We do not store your wallet credentials or PIN on our platform after the session ends.

Data Requests

To access, correct, or delete your account data, email our support team from your registered address. We respond to verified requests in line with applicable local law.

TERMS SUPPORT

Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account, our support team handles terms-related queries directly. Players in Dhaka and Chattogram can reach us through the same channels — there is no separate regional queue.

Live Chat Open the chat widget from your account dashboard. Terms and account queries are handled there during support hours — no ticket needed for most issues.
Email Support Send your query to our support address from the email linked to your account. Include your account ID and transaction reference for wallet or withdrawal questions.
Help Centre Our help section covers account rules, wallet deposit steps, and withdrawal verification in plain language. Check there first for answers to common terms questions.

Common Questions About These Terms

Real questions about how these terms apply to your account, your deposits, and your rights as an account holder.

We update these terms when needed and post the revised version here with a new date. If you keep using your account after the update, that counts as acceptance of the new terms.

No. Each person is allowed one account only. Opening duplicate accounts is a breach of these terms and may result in suspension of all associated accounts and wallet balances.

Keep your transaction reference from the payment rail. Contact our support team via live chat or email with your account ID and the reference so we can trace the transfer on our end.

Withdrawals return to the same wallet method — bKash, Nagad, or Rocket — used for your deposit. We verify that the account holder matches your registered details before funds are released.

Yes. Where any part of these terms conflicts with applicable local law in Bangladesh or your eligible region, local law takes precedence for that specific part. Access depends on your location and local regulations.

Email our support team from your registered email address. Include your account ID in the message. We handle verified data requests in line with applicable data protection rules.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.